On the PC APP, Select EXTRAS, > Options > Advanced > (Show Advanced options), then scroll down to All Lines that say Access Control - and Select FULL ACCESS in the drop down Window. Now here''s the Part they dont tell you. I loaded this Clicking on Windows then Teamviewer. I suggest Uninstall and reinstallĪLSO for good Measure I Had teamviewer for Remote control also installed. On Android (SAMSUNG S10 Note+) I had Quick Support loaded. I SOLVED this Problem in the following way. I was Getting the BLUE HAND instead of Proper Control. To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap the X to the top right of the app.Hi Everyone ( Solved - Samsung - try this on your brand - may work).When connected, the expert can view and control the mobile device.If you are not prompted to install the add-on, you can search for it in the Play store. The mobile device redirects to the Play store to install the Add-On for your device (for example Add-On: Samsung). When prompted to install the Remote Control Add-on, tap Download.To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap Stop Broadcast.When connected, the expert can only view your screen, they cannot control the mobile device. To initiate screen-sharing tap Start Broadcast.When the support expert initiates the Teamviewer connection, you are prompted to Allow remote support?.Make note of Your ID and provide it to the NETGEAR technical support expert. Upon launching the app, Your ID is presented.When the installation is complete, open the Teamviewer QuickSupport app.Alternatively, browse to TeamViewer Mobile Apps, select your mobile device Operating System, and then tap Download on the App/Play Store. Search for Teamviewer Quicksupport and download the app.
On your iOS or Android mobile device, go to the app store.To install the Teamviewer Quicksupport on your mobile device:
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